- Return Eligibility
Customers may request a return within 14 calendar days of delivery. To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging and any relevant accessories (if applicable).
If an item has been used, damaged after delivery, altered, or is missing necessary components upon return, we may adjust the refund amount or refuse the refund, unless otherwise required by applicable law.
- How to Request a Return
Before shipping the item back, customers should contact us and provide the following information:
Order number
Customer name
Reason for return
Description of the issue (if applicable)
Photos or other necessary information required to assess damaged, incorrect, or defective items
Customers should wait for our return instructions before shipping the package to the return address.
- Return Address
Approved returns should be sent to the following address:
Return Address:
24411 GLENTHORPE CT
KATY, TX 77494
Please ensure you use the return address provided for approved returns. Shipping the package to a different address may result in delays in processing the return.
- Return Shipping Costs
For returns due to a change of mind or other reasons not attributable to us, the customer may be responsible for the return shipping costs.
If the received item is damaged, significantly differs from the order, or qualifies for a remedy under applicable consumer laws, we will assess the situation and determine the appropriate return or refund arrangements.
- Damaged or Incorrect Items
If an item arrives damaged, incorrect, or with other significant issues, the customer should contact us as soon as reasonably possible.
We may request photos or other relevant information to assess the situation and determine a suitable solution; solutions may include item replacement, return, refund, or other remedies as prescribed by applicable law.
- Refunds
We will process the refund after receiving and verifying the returned item. Where a full refund applies, the refund amount generally corresponds to the eligible amount paid by the customer for the returned item. All refund processing will adhere to the applicable order terms and mandatory consumer rights regulations.
7. Refund Processing Time
Once a return request is approved and processed, the refund process is typically initiated within 5 to 10 business days.
The time it takes for the refund to be credited to your account may vary depending on the payment method and the customer’s financial institution.
- Non-returnable Items
We may refuse a return request if the product shows signs of material use, has been unauthorizedly modified, is damaged due to improper handling by the customer, or is missing necessary accessories upon return (subject to any statutory remedies the customer is entitled to by law).
These terms do not affect the mandatory rights consumers enjoy under applicable law.
- Order Cancellation
Please contact us as soon as possible if you wish to cancel an order. Cancellation is usually possible if the order has not yet entered the fulfillment or shipping process.
Once an order has been shipped, the customer may need to follow the return process (subject to applicable consumer rights).
- Consumer Rights
Nothing in this policy is intended to exclude, limit, or supersede any mandatory consumer rights applicable to the order. Statutory rights regarding cancellation, returns, repairs, replacements, price reductions, or refunds under applicable law remain unaffected.
- Contact Information
For inquiries regarding returns and refunds, please contact us using the details provided on our website. Please provide your order number so that we can process your request efficiently.
