- Shipping Coverage
Currently, we only offer shipping services to addresses within the United States. We do not ship to locations outside the U.S. at this time.
- Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will generally begin processing on the next business day.
Once an order has been processed and handed over to the carrier, the customer will receive tracking information via email.
- Shipping Times
Standard shipping within the U.S. typically takes approximately 3–8 business days.
The estimated delivery times above are for reference only; actual delivery times may vary based on the destination, carrier operations, weather, holidays, or other factors affecting transport.
- Shipping Partners
Depending on the destination, package size, service availability, and operational needs, orders may be delivered by major carriers such as USPS, UPS, or FedEx.
The specific carrier may vary by order. We will provide tracking information once the order has shipped.
- Tracking Information
Once tracking information becomes available, we will send the tracking number to the email address provided at checkout. Customers can use this information to check the shipment’s progress at any time.
Please note that there may be a delay before tracking information updates after the package has been handed over to the carrier.
- Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully verify the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
Please contact us as soon as possible if you need to correct an address. Once an order enters the shipping process, it may no longer be possible to change the address.
- Shipping Delays
While we strive to meet estimated delivery times, occasional delays during transit may occur. Causes for delays may include carrier capacity constraints, severe weather, holidays, address issues, or other circumstances beyond our reasonable control.
In the event of a shipping delay, customers may contact us with their order details so we can check and verify the package’s status.
8. Delivery Issues
If tracking information indicates that your package has been delivered but you cannot locate it, or if issues arise during delivery, please contact us immediately with your order number and relevant delivery details.
We will verify the shipment information and, depending on the circumstances, assist by inquiring with the carrier or pursuing other feasible solutions.
- Undeliverable or Returned Packages
If a package is returned due to an incomplete or incorrect address, a failed delivery attempt, or other issues related to the provided delivery information, additional arrangements may be required before the package can be reshipped.
We will assess whether additional shipping costs apply based on the specific situation and, if necessary, inform you before reshipping.
- Shipping Costs
Applicable shipping costs will be displayed during the checkout process before the order is submitted. Customers have the opportunity to review their order and delivery details before completing payment.
- Contact Information
If you have any questions regarding shipment, delivery status, tracking information, or delivery issues, please contact our customer support team using the contact details provided on our website.
We will address inquiries and provide assistance regarding shipments based on the order details and specific shipping circumstances.
